Privacy Policy for Dock Hospitality trading as Colac Port Adl and Dock Distillery.

Effective Date: 01/01/2024

Purpose of this Policy

At Colac Port Adl and Dock Distillery, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, engage with our hospitality and distilling services, or participate in our loyalty scheme.

This Privacy Policy also sets out how you can contact us to access or correct your personal information or make a complaint. By providing personal information to us, you accept and consent to our collection, storage, use and disclosure of your personal information in accordance with this Policy.
This policy is in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Australia).

Definitions and Interpretation

For the purposes of this Privacy Policy, “personal information” is defined as information or an opinion relating to an individual which can be used to identify that individual.

This Privacy Policy includes examples but is not intended to be restricted in its application to such examples. Accordingly, where the word ‘include’ or ‘including’ is used, it will mean ‘include/including without limitation’

Information We Collect

We collect information to provide better services to our customers. This information may include:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and payment information.
• Loyalty Scheme Information: Details about your participation in our loyalty scheme, including points earned, rewards redeemed, and purchase history.
• Technical Information: IP address, browser type, device information, and usage data about how you interact with our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your bookings and orders.
• To communicate with you about your account or transactions, including providing customer support.
• To send you promotional offers, newsletters, and marketing communications (you can opt-out at any time).
• To personalise your experience and provide you with content and offers tailored to your interests.
• To manage our loyalty scheme, including tracking your points and rewards.
• To improve our website, products, and services through data analysis and research.
• To comply with legal obligations and resolve any disputes that may arise.

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personal information, except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, conducting our services, or serving our customers. These parties are contractually obligated to protect your information and use it only for the services we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include physical, electronic, and procedural safeguards to protect your information from unauthorized access, use, or disclosure.

Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you use our website and improve your user experience. You can control the use of cookies through your browser settings.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your Rights and Choices

You have certain rights regarding your personal information under Australian law, including:

• The right to access and receive a copy of your personal data.
• The right to correct any inaccuracies in your personal data.
• The right to request the deletion of your personal data.
• The right to object to or restrict the processing of your personal data.
• The right to withdraw your consent at any time, where we rely on your consent to process your information.
• To exercise these rights, please contact us at {contact email}.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Colac Port Adl and Dock Distillery

1 Santo Parade, Port Adelaide, SA, 5015

info@colacportadl.com.au

Thank you for trusting Colac Port Adl and Dock Distillery with your personal information. We are committed to providing you with an excellent experience while safeguarding your privacy.